FAQs and Terms & Conditions
FAQs
How are payments made?
Payments should be made via the payment page or bank transfer. If you are paying via the payment page, you will receive a link to create an account for the Crystal Tuition website. You will then have the option to purchase your preferred class time. You can also make a payment via a bank transfer using your child’s full name as the reference. Bank account details will be sent in a separate email. Payments are to be made termly within a specified payment date window before the payment deadline. You will receive a confirmation receipt once your payment is received.
Can I have a trial lesson?
There are no trial lessons as such, but if you are unsatisfied after your first lesson, you can request a refund for the remaining seven sessions of the term, provided you do so within 24 hours of your first lesson. If your refund request is made between 24 to 48 hours after your first lesson, you will be refunded for the six remaining sessions.
Please see below the cancellation policy/early termination period for refund requests made beyond 48 hours of your first lesson.
What is the cancellation policy/early termination period?
The notice period is either 4 lessons in advance if you withdraw during the term, otherwise, you are free to leave the course at the end of each term. Failure to make payment by the Payment Deadline may result in your child's place being passed on to the next child on the waiting list.
Are classes suitable for my child if they are not in Yr 4/Yr 5?
The classes are only suitable for Yr 4/Yr 5 children. If your child is in Yr 6 and has already had lessons with me in the past, then he or she may continue for one term (for independent school preparation). However, new students must be either in Yr 4 or Yr 5.
Can I book one term or two terms in advance?
No, terms must be booked in chronological order. This is to ensure current clients have priority for the limited number of spaces in each class. New clients will only be able to join if current clients drop out during the current term or before the next term.
What does my child need during the lesson?
Your child just needs a pen or pencil, some rough paper and ideally, a printed copy of the lesson worksheet. The lesson worksheet will be emailed to you at least 24 hours before the lesson. Your child can still participate in the lessons if you do not have a printer. I recommend you download the completed class notes which will be sent to you shortly after the lesson.
What if I cannot attend a lesson?
If you cannot attend a class you can read through the completed class notes with your child in your own time instead. No refunds will be given for missed lessons. Unfortunately, due to class size restrictions, your child won’t be offered a replacement class, unless another child has dropped out of another class in that same week.
Terms & Conditions Summary
Crystal Tuition - Condensed Terms and Conditions for 2024/2025 Creative Writing Course
The below is a condensed version of the terms and conditions for the 2024/2025 Creative Writing Course. Please note that the full terms and conditions (PDF document) will be sent via email once you've been offered a place on the Crystal Tuition Creative Writing Course.
Lessons:
24 lessons in 11+ Creative Writing are to be provided between Sep 2024 and Aug 2025.
Venues:
Lessons are held online on Zoom. Homework (optional) is to be submitted in Google Classrooms.
Registration Fee:
A one-off registration fee of £30 must be paid before lessons commence to secure a place for the student and is non-refundable.
Course Fees for Creative Writing Course:
For Creative Writing Course, an annual fee of £1,650.00 must be paid entirely upfront, or in three termly instalments of £550.00 before the start of each term as specified according to the Payment Deadline Date (communicated via email or WhatsApp).
Late Payment Fee:
A late payment fee of £50 will be added to each course fee that is received late by us, without exception. The late payment fee is to deter late payments.
Early Termination:
Please email crystal.tuition.team@gmail.com with the subject title “Termination Request” if you wish to exit the agreement before the course officially ends or before a term ends. The notice period is either 4 lessons in advance if you are withdrawing during the term, otherwise, you are free to leave the course at the end of each term.
Trial Lessons:
There are no trial lessons as such, but if you are unsatisfied after your first lesson, you can request a refund for the remaining seven sessions of the term, provided you do so within 24 hours of your first lesson. If your refund request is made between 24 to 48 hours after your first lesson, you will be refunded for the six remaining sessions.
The clause above does not apply to students who have joined once the term has already started or if your child has already studied at Crystal Tuition in a previous term. Please refer to the section titled 'Cancellation Policy' in your email if you are joining once the term has started.
The notice period is either 4 lessons in advance if you are withdrawing during the term, otherwise, you are free to leave the course at the end of each term.
Missed Lessons: must be paid entirely upfront, or in three termly instalments of £550.00 before the start of each term as specified according to the Payment Deadline ate (communicated via email or WhatsApp).
If you cannot attend a class, you can review the completed class notes with your child. No refunds will be given for missed lessons. Unfortunately, due to class size restrictions, your child won’t be offered a replacement class, unless another child has dropped out of another class in that same week.
Communication:
Crystal Tuition uses email and WhatsApp as our primary methods of communication. Please use either email or WhatsApp when communicating with us in writing. If you do not have access to WhatsApp please notify us so that we can text instead as we make announcements via WhatsApp broadcast messages.
Note: Please save the Crystal Tuition number on your mobile phones or else you will not receive WhatsApp broadcast messages.