FAQs and Terms & Conditions
FAQs
How are payments made?
Payments are made via bank transfer using your child’s full name as the reference. Payment details will be sent by email. Payments must be made termly within the specified payment window before the deadline. You will receive a confirmation once your payment has been received.
Can I have a trial lesson?
There are no trial lessons as such, but if you are unsatisfied after your first lesson, you can request a refund for the remaining seven sessions of the term, provided you do so within 24 hours of your first lesson. If your refund request is made between 24 to 48 hours after your first lesson, you will be refunded for the six remaining sessions.
Please see below the cancellation policy/early termination period for refund requests made beyond 48 hours of your first lesson.
What is the cancellation policy/early termination period?
If you wish to withdraw during the term, a minimum notice period of 4 lessons is required. You are otherwise free to leave at the end of each term. Failure to make payment by the Payment Deadline may result in your child's place being passed on to the next child on the waiting list.
If you wish to withdraw before the course or term begins, your cancellation request must be submitted at least 14 days prior to the first lesson. A termination charge of £50 will apply.
Are classes suitable for my child if they are not in Yr 4/Yr 5?
The classes are only suitable for Yr 4/Yr 5 children. If your child is in Yr 6 and has already had lessons with me in the past, then he or she may continue for one term (for independent school preparation). However, new students must be either in Yr 4 or Yr 5.
Can I book one term or two terms in advance?
No, terms must be booked in chronological order. This is to ensure current clients have priority for the limited number of spaces in each class. New clients will only be able to join if current clients drop out during the current term or before the next term.
What does my child need during the lesson?
Your child just needs a pen or pencil, some rough paper and ideally, a printed copy of the lesson worksheet. The lesson worksheet will be emailed to you at least 24 hours before the lesson. If you do not have a printer, your child can still fully participate in the lesson. I recommend downloading the completed class notes, which will be sent to you shortly after each session.
What if I cannot attend a lesson?
If you cannot attend a class, you can review the completed class notes with your child. No refunds will be issued for missed lessons. Unfortunately, due to class size restrictions, your child will not be offered a replacement class unless another child has dropped out of another class during the same week.
Terms & Conditions Summary
Crystal Tuition - Condensed Terms and Conditions for 2025/2026 Creative Writing Course
The below is a condensed version of the terms and conditions for the 2025/2026 Creative Writing Course. Please note that the full terms and conditions (PDF document) will be sent via email once you've been offered a place on the Crystal Tuition Creative Writing Course.
Lessons:
24 lessons in 11+ Creative Writing are to be provided between Sep 2025 and Aug 2026.
Venues:
Lessons are held online on Zoom. Homework (optional) is to be submitted in Google Classrooms.
Registration Fee:
A one-off registration fee of £40 must be paid before lessons commence to secure a place for the student and is non-refundable.
Course Fees for Creative Writing Course:
For Creative Writing Course, an annual fee of £1,740.00 must be paid entirely upfront, or in three termly instalments of £580.00 before the start of each term as specified according to the Payment Deadline Date (communicated via email or WhatsApp).
Late Payment Fee:
A late payment fee of £50 will be added to each course fee that is received late by us, without exception. The late payment fee is to deter late payments.
Early Termination:
Please email crystal.tuition.team@gmail.com with the subject title “Termination Request” if you wish to exit the agreement before the course officially ends or before a term ends. The notice period is either 4 lessons in advance if you are withdrawing during the term, otherwise, you are free to leave the course at the end of each term.
Trial Lessons:
There are no trial lessons as such, but if you are unsatisfied after your first lesson, you can request a refund for the remaining seven sessions of the term, provided you do so within 24 hours of your first lesson. If your refund request is made between 24 to 48 hours after your first lesson, you will be refunded for the six remaining sessions.
The clause above does not apply to students who have joined once the term has already started or if your child has already studied at Crystal Tuition in a previous term. Please refer to the section titled 'Cancellation Policy' in your email if you are joining once the term has started.
The notice period is either 4 lessons in advance if you are withdrawing during the term, otherwise, you are free to leave the course at the end of each term.
Missed Lessons:
If you cannot attend a class, you can review the completed class notes with your child. No refunds will be given for missed lessons. Unfortunately, due to class size restrictions, your child won’t be offered a replacement class, unless another child has dropped out of another class in that same week.
Communication:
Crystal Tuition uses email and WhatsApp as our primary methods of communication. Please use either email or WhatsApp when communicating with us in writing. If you do not have access to WhatsApp please notify us so that we can text instead as we make announcements via WhatsApp broadcast messages.
Note: Please save the Crystal Tuition number on your mobile phones or else you will not receive WhatsApp broadcast messages.